Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Big-name bidders, strategic reviews, and PE exits define an active, high-stakes M&A market so far this summer.

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Adds company confirmation. Salesforce (NYSE:CRM) and ServiceNow (NYSE:NOW) said they plan to each invest $750 million in ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

In an interview with Bloomberg, Salesforce CEO Marc Benioff said that about 30% to 50% of the company’s work is done by AI.

Salesforce said it is reducing hiring, with 500 customer service staff to be moved into other roles, an adjustment expected to save $50 million.