Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

The conversation around AI replacing humans has been both feverish and fear-laced, but Salesforce CEO Marc Benioff cuts ...

Salesforce still trades at a significant valuation discount, as SaaS rivals have spurred significant gains. See why CRM is ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Michel Tricot is Cofounder and CEO of Airbyte. AI cannot operate effectively without context, and that requires being fed by ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

A former Salesforce and SurveyMonkey engineer has launched Clarky, an AI platform for phone, chat, email and text messaging.

Artificial intelligence infrastructure company fal raised a $125 million Series C round valuing the company at $1.5 billion, ...

Salesforce, Inc. CRM has made another big move in its artificial intelligence (AI) journey by agreeing to buy data management company Informatica Inc. INFA for around $8 billion.