The conversation around AI replacing humans has been both feverish and fear-laced, but Salesforce CEO Marc Benioff cuts ...

Salesforce still trades at a significant valuation discount, as SaaS rivals have spurred significant gains. See why CRM is ...

Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of ...

Salesforce India’s president and CEO insists brands to leverage AI and Martech not merely for technological advancement but ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Michel Tricot is Cofounder and CEO of Airbyte. AI cannot operate effectively without context, and that requires being fed by ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Salesforce, Inc. (NYSE:CRM) is one of the major tech companies that initiated its dividend policy in 2024. The company’s ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Tech companies that are cutting jobs and leaning more on artificial intelligence are also disrupting themselves.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.