According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 -- and three airlines reigned supreme.

Recent airline rankings based on customer-satisfaction scores back up Kirby's claims. Frontier and Spirit scored last and second to last in the economy-basic class category in JD Power's 2024 ...

Frontier Airlines (520) Another takeaway was that falling fares and less-crowded planes had “helped keep overall passenger satisfaction levels high,” according to J.D. Power executive Michael ...

Delta airlines passengers planes, Airbus A220-100 (front) and Airbus A321-211 (second) sit at LaGuardia airport, in New York City, on April 18, 2025. (Photo by DANIEL SLIM/AFP via Getty Images) ...

Overall satisfaction among travelers on North American airlines during a 12-month period (March 2024 to May 2025) was actually up six points over 2024, according to J.D. Power.

Low-cost airlines Spirit, Frontier ‘going out of business’ over poor customer service, United CEO says By Ariel Zilber Published June 6, 2024, 11:12 a.m. ET ...

When flying on a budget, comfort is often the first thing sacrificed. But among Allegiant Air, Spirit Airlines, and Frontier Airlines - America’s three major ultra-low-cost carriers (ULCCs ...