New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...

The survey also reveals the airlines that could stand to improve their customer relations. Spirit, Frontier ... overall airline passenger satisfaction has increased. Economy class made significant ...

and Frontier Airlines finished last in the economy/basic economy study. Positive passenger experiences with airline staff were responsible for a nine-point increase in customer satisfaction with ...

Every year, the American Customer Satisfaction ... American Airlines serves over 350 cities. It has 130,000 employees and it has nearly 1,000 planes. Frontier has been among the nation’s most ...

American travelers’ frustration with airlines ... to improve its customer service, including eliminating change and cancellation fees for all passengers,” said ACSI’s release. The airline with the ...

Spirit Airlines and Frontier Airlines ranked last in the 2024 J.D. Power North America Airline Satisfaction Survey for economy and basic economy. Good customer service isn't the only thing low ...