New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

The survey also reveals the airlines that could stand to improve their customer relations. Spirit, Frontier ... overall airline passenger satisfaction has increased. Economy class made significant ...

and Frontier Airlines finished last in the economy/basic economy study. Positive passenger experiences with airline staff were responsible for a nine-point increase in customer satisfaction with ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

DENVER — An annual survey of airline passenger experiences again ranked Denver-based Frontier Airlines last among competitors ...

A man who purchased a ticket to travel from Raleigh to Boston was not allowed to check in for his flight, which led to ...

The video sparked a debate online, with some social media users criticizing Frontier Airlines and the staff, while others thought the customer was in the wrong. Frontier Airlines worker refuses to ...

Overall satisfaction among travelers on North American airlines during a 12-month period ... taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

Chaos erupted at Raleigh-Durham International Airport in North Carolina when two Frontier Airlines representatives screamed at a paying customer and barred him from checking in for his flight.