J.D. Power's 2025 survey places Frontier Airlines last in passenger satisfaction, though with some improvements.

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 -- and three airlines reigned supreme.

Recent airline rankings based on customer-satisfaction scores back up Kirby's claims. Frontier and Spirit scored last and second to last in the economy-basic class category in JD Power's 2024 ...

When flying on a budget, comfort is often the first thing sacrificed. But among Allegiant Air, Spirit Airlines, and Frontier Airlines - America’s three major ultra-low-cost carriers (ULCCs ...

Delta airlines passengers planes, Airbus A220-100 (front) and Airbus A321-211 (second) sit at LaGuardia airport, in New York City, on April 18, 2025. (Photo by DANIEL SLIM/AFP via Getty Images) ...

Frontier Airlines (520) Another takeaway was that falling fares and less-crowded planes had “helped keep overall passenger satisfaction levels high,” according to J.D. Power executive Michael ...

Low-cost airlines Spirit, Frontier ‘going out of business’ over poor customer service, United CEO says By Ariel Zilber Published June 6, 2024, 11:12 a.m. ET ...