How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season. Although many people may be on summer ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

Bad Habits That Kill Your WFM Strategy - Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. - Contact Centre ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

The return of voice: AI’s unlikely role in shaping the future of CX in the contact centre – Lewis Gallagher, Transformation Consultant at Netcall Recent years have seen the customer experience (CX) ...

Consumers in the UK are the best at spotting AI across EMEA. Despite 54% of them seeing the importance of a good chatbot service, 69% see AI chatbots as efficient but emotionless, often missing ...

contact centre outsourcer Sigma Connected has been named in the prestigious The Sunday Times Best Places to Work list.

MSC Cruises, the world’s third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. The ...

Sytel Limited, a specialist in contact centre technology, is calling on UK regulator Ofcom to reaffirm its longstanding dialling rules under its Persistent Misuse Policy to bring clarity and ...

AI-Powered CX: From Contact Centre to Company-Wide Care – Jurgen Hekkink, Head of Product Marketing, AnywhereNow, discusses Contact centres have long been the heart of customer service, essential for ...

Hybrid working is here to stay but UK organisations still struggling with workplace culture claims new survey – The survey reveals that the majority of UK contact centres expect three-quarters or more ...

NiCE have announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. This strategic acquisition unites NiCE’s market-leading ...