Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

AI is transforming the customer experience space, and we're witnessing the start of an arms race. The post Salesforce’s ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce and ServiceNow have announced $1.5 billion investment in Genesys, a provider of AI-Powered Experience Orchestration. Both companies plan to ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center ...

The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Investing.com -- Salesforce (NYSE: CRM) Inc. and ServiceNow (NYSE: NOW) Inc. are in advanced discussions to invest approximately $750 million each in Genesys Cloud Services Inc., a provider of ...

Contacts Theresa Ianni ServiceNow Public Relations 216-544-6817 [email protected] Marielle Sedin Genesys, External Communications 510-967-2964 [email protected] ...

Las Vegas, CA (BUSINESS WIRE) - Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and ...

LAS VEGAS, May 07, 2024--Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys®, a ...