Beyond the technology itself, the expectation of always being connected is also driving flier perceptions of in-flight ...

A Southwest Airlines flight departing from Southern California was forced to make a sudden descent shortly after takeoff to ...

The 737-800 was an incredibly popular 737 NG variant, designed as a stretched version of the 737-700. It was built to replace ...

American Airlines’ top executive blasted the use of artificial intelligence in setting air fares, calling the practice ...

Southwest's CEO said if the airline had baggage fees at the beginning of the year, they would have led to $1 billion in ...

American Airlines CEO Robert Isom was critical of a top competitor's use of artificial intelligence in airline pricing.

Southwest stock dropped after it reported adjusted earnings of 43 cents a share on $7.2 billion in revenue, below Wall Street ...

Southwest Airlines, which uses Baltimore-Washington International Thurgood Marshall Airport as a major hub, said its flights ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The failure, in the airline’s computer network, forced it to ground flights Sunday night for about three hours. The outage, ...

Elliott Management is driving Southwest's transformation with revenue updates, seat selection, and cost changes to boost ...

Seven Detroit mayoral candidates showed up Saturday for a community forum on immigration, pollution, and other issues ...