New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...

The survey also reveals the airlines that could stand to improve their customer relations. Spirit, Frontier ... overall airline passenger satisfaction has increased. Economy class made significant ...

and Frontier Airlines finished last in the economy/basic economy study. Positive passenger experiences with airline staff were responsible for a nine-point increase in customer satisfaction with ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

A man who purchased a ticket to travel from Raleigh to Boston was not allowed to check in for his flight, which led to ...

DENVER — An annual survey of airline passenger experiences again ranked Denver-based Frontier Airlines last among competitors ...