How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season. Although many people may be on summer ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

Bad Habits That Kill Your WFM Strategy - Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. - Contact Centre ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Below, Ben Booth, CEO and Founder of MaxContact, has highlighted the importance of making sure your contact centre is as efficient as it can be to maximise results: “Keeping average handle time ...

Key CX challenges in the travel sector – and how to solve them -Rick Kirkham, Founder and Managing Director, Customer Touch Point As the travel sector tries to recover lost ground post-Covid, it faces ...

The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report. It contains more than 700 data points on every aspect affecting today’s contact ...

Taking the Travel Experience to New Heights: A Guide for CX Leaders. Each year, millions of people embark on journeys—whether for leisure, business, or personal reasons—seeking new experiences and ...

The Next Customer Experience summit is set to be a pivotal event in the customer experience landscape, featuring renowned industry experts and thought leaders who will share invaluable insights and ...