This is about a new wave of MSP tools and AI-based services that are rewriting the rules of the MSP market. Case in point: Pia, an AI-based service desk automation tool featured at CRN parent The ...

Woolley said the new MSP program is “specifically tailored ... said the MSP space is “very critical and a focus area” for IBM as the AI era gets underway. “IBM is looking at MSPs as ...