Market research firm J.D. Power recently released its 2025 North America Airline Satisfaction Survey on May 7, showing a ...

JetBlue, Delta Air Lines, and Southwest each ranked highest in overall customer satisfaction in the recently released J.D.

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

Chaos erupted at Raleigh-Durham International Airport in North Carolina when two Frontier Airlines representatives screamed at a paying customer and barred him from checking in for his flight.

Wild viral footage has captured Frontier Airlines gate agents getting into a bust-up with a passenger who had sniped, “I’m never flying this sh—y airline again” after being hit with an ...

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

Overall satisfaction among travelers ... are changing and will likely affect passenger experience in the coming weeks and months,” Taylor added. “Airlines will likely have a tougher year ...

Two gate agents working for Frontier Airlines were fired after they mocked and argued with a passenger who was forced to pay an additional fee for missing the airline’s check-in deadline for a ...

and Frontier Airlines finished last in the economy/basic economy study. Positive passenger experiences with airline staff were responsible for a nine-point increase in customer satisfaction with ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...