Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...

A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...

Additionally, there are scoring methods that dive deeper into each specific interaction, including the two we will explore today: Average Handle Time (AHT) and First Call Resolution (FCR).

Binance uses generative AI integration via AWS to enhance KYC accuracy and cut costs, improving the user experience globally.

Former President Donald Trump took the stage in Raleigh, North Carolina, on Monday and announced who he plans to call first if he wins the presidency on November 5. "I haven't met her, and I'm ...

Binance, the world’s leading cryptocurrency exchange, announced a new collaboration with Amazon Web Services (AWS).

With Alliance Field Service, technicians arrive at calls armed with customer- and product-specific information and the inventory needed to resolve issues, dramatically improving first-call resolution.

Simplified Online Unemployment ApplicationEmployment Development Department (EDD) of California is the administrator of one ...

Binance partners with Amazon Web Services (AWS) to boost user satisfaction through advanced generative AI. This collaboration ...

FT. LAUDERDALE, Fla., October 30, 2024--iQor is elevating CX through AI-driven training! Discover how iQor's Symphony [AI]™ ...

Streaming services provider Brightcove prides itself on delivering excellent customer service and adopted Amazon Q to enhance ...

The Symphony [AI] ecosystem enhances key performance metrics like first call resolution, handle time, and NPS.” The Symphony [AI] platform is designed to improve both customer acquisition and ...