Salesforce, Oracle and ServiceNow are just a few of the 14 vendors who made Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center. The Top 14 CRM Customer Engagement Center ...

Our rigorous product review process involves in-depth industry research, vendor interviews, hands-on testing and service comparisons. Each analysis — whether for a business phone system, CRM platform, ...

These are actually the worst CRM applications. And no, it’s not because they’re inferior products and it’s not the vendors’ fault. These are the worst CRM applications because of how they ...

Wedbush said Palantir Technologies (NASDAQ:PLTR) and Salesforce (NYSE:CRM) remain the two best software plays on the AI Revolution for 2025. The firm added that besides these two companies, there are ...

Our mission is to help technology buyers make better purchasing decisions, so we provide you with information for all vendors — even those that don’t pay us. CRM automation leverages ...

They’re having to manage multiple vendors and disparate systems, while usually not seeing the results they want,” he said.

Salesforce updates Sales and Service Cloud with new capabilities June 6, 2024: The CRM software vendor has added new capabilities to its Sales Cloud and Service Cloud with updates to its Einstein ...

Smaller CRM vendors compete by intentionally keeping the solution simple. Some do this by adding artificial intelligence (AI) capabilities, but most focus on building as many third-party software ...

PCMag has been reviewing solutions from leading and lesser-known vendors for over a decade, so we can help ease your decision-making process. Our Editors' Choice winner, Zoho CRM, is full-featured ...