Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of the loop ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce CEO Marc Benioff disputes predictions of AI-driven job losses, asserting that AI primarily enhances human capabilities, despite Salesforce' ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Why does enterprise AI stall at scale? Leaders from Salesforce, IBM and Snowflake say the answer lies in how your data moves ...

Artificial intelligence has suddenly made it cheaper and easier for companies to switch to new software providers, IT ...

Eric Loeb, executive vice president at Salesforce, is calling for something often overlooked in high-tech boardrooms ...

Mankiran Chowhan will be responsible for scaling Salesforce’s AI-first CRM offerings, strengthening industry partnerships, ...

Michel Tricot is Cofounder and CEO of Airbyte. AI cannot operate effectively without context, and that requires being fed by ...

Salesforce, Inc. CRM has made another big move in its artificial intelligence (AI) journey by agreeing to buy data management company Informatica Inc. INFA for around $8 billion.

Salesforce aims to dominate AI CRM software as it adds AI as a key focus area. Find out why the democratization of AI could jeopardize its CRM leadership.