Market research firm J.D. Power recently released its 2025 North America Airline Satisfaction Survey on May 7, showing a ...

New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

On the opposite end in the economy category, Frontier Airlines ... in both ticket prices and passenger volume, which has helped keep overall passenger satisfaction levels high,” Michael Taylor ...

Overall satisfaction among travelers ... are changing and will likely affect passenger experience in the coming weeks and months,” Taylor added. “Airlines will likely have a tougher year ...

and Frontier Airlines finished last in the economy/basic economy study. Positive passenger experiences with airline staff were responsible for a nine-point increase in customer satisfaction with ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction. Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is ...